As defined by Texas Property Code, an emergency is anything that is detrimental to your health or safety.  Typically this means backed up sewage into your unit, uncontrollable water pipe breaks (You should know where the water shut-off valve is located).   Your air condition or heating is not considered an emergency but we will address those situations as soon as possible.  If you smell a gas leak vacate your property immediately and contact the local gas company.  If there is a fire, call 911 to get the local fire department dispatched.  Lack of hot water is not an emergency but it will be addressed as soon as possible.  Any non-emergency maintenance requests must be in writing in order for us to dispatch our trades.